Process

From order to online in four steps.

No tickets bouncing between departments. One team sizes, provisions, hardens and supports your server - and you can call them.

< 15 min provisioning< 24h engineer response72h maintenance notice
  1. 1SIZE

    Choose a plan

    Pick a plan or tell us what you're running. If you're unsure, a 30-minute sizing call gets you the right server the first time - and we say so if a smaller plan will do.

  2. 2PROVISION

    Provisioned in minutes

    Your KVM server is created in our Tamil Nadu facility (Mumbai coming soon), with IPv4 access and a private VLAN attached. Minecraft servers get their RAM allocation and a clean world.

  3. 3HARDEN

    Baseline applied

    The hardening baseline runs at first boot. You receive the report, your SSH key is installed, and the console is ready. Windows servers come with RDP restricted to your IPs.

  4. 4OPERATE

    Monitored and patched

    Monitoring, backups and security patching run continuously. When something needs a human, a named engineer answers - not a ticket queue.

02 — Timeline

The first 48 hours.

What happens after you confirm an order, and when.

  1. T + 0

    Order confirmed

    Plan, operating system and firewall rules agreed. For custom or dedicated requests, this is where the quote is signed off.

  2. T + 5 min

    Server provisioned

    KVM machine created, IPv4 access configured, private VLAN attached, DDoS mitigation active.

  3. T + 9 min

    Baseline complete

    The 42-check hardening baseline finishes and the report is generated. Anything that could not be applied is called out explicitly.

  4. T + 15 min

    Handover

    Your SSH key or Administrator credentials are delivered over a secure channel with the console link and the hardening report.

  5. Day 1

    Monitoring baseline

    Normal CPU, memory and disk patterns are recorded so alerts fire on real deviations, not noise. Alert routes confirmed with you.

  6. Ongoing

    Patch windows and check-ins

    Security updates apply in the reboot window you chose. Maintenance is announced 72 hours ahead. The baseline can be re-run on request.

03 — Support

A named engineer, not a queue.

How support works once your server is live.

ResponseWindows

  • Email and WhatsApp: reply within 24 hours
  • Service-affecting incidents: direct engineer callback
  • Monitoring alerts: acted on around the clock
  • Maintenance: announced 72 hours ahead

IncludedOn every plan

  • Security patching and reboot windows
  • Backup and restore assistance
  • Firewall rule changes on request
  • Plan resizes and OS reinstalls

ManagedWith a support scope

  • Managed Linux: ₹999/month extra
  • Application updates and change requests
  • Incident response and review
  • Windows application management on quote
Next step

Start with a sizing call.

Thirty minutes, no cost. We will tell you which plan fits, what it costs, and whether you need us at all.